Terms of service
Terms and Conditions
The website www.teresinhacarteiras.pt and its respective content were created and shall be governed in accordance with the Portuguese legislation in force. If the website user, whether registered or not, does not accept, in whole or in part, the terms and conditions set out below, they must immediately stop browsing and consulting the Website.
These conditions define the general terms of sale established between the Teresinha Carteiras Online Store and the User, such as: access to the website, the ordering process, the payment method and the delivery conditions of the products.
Placing an Order on the Website’s Online Store
To make a purchase through the online store, the user may or may not be registered. The User may place an order by selecting the desired products. They must follow all the steps described therein so that the order is successfully completed.
Validation of the purchase order presupposes that the User has read and accepts the general terms of contracting and use of the Website. The data registered on the Website constitutes proof of the set of transactions carried out between Teresinha Carteiras and the User.
Teresinha Carteiras reserves the right to change any description, image or other information in the online store catalogue without prior notice.
Product Availability
The items for sale on the Website’s online store are subject to existing stock and orders will be processed in order of arrival. In the event of a temporary or permanent stock shortage, the User will be duly informed and will be suggested an alternative product with similar characteristics or will receive a refund of the amount paid.
Prices
Product prices are indicated in € (euros) and include VAT at the legal rate in force. All prices available in the store may be changed without prior notice and are always subject to stock shortages.
Promotions carried out through sales on the Website’s online store do not apply to Teresinha Carteiras physical stores and vice versa.
Shipping Costs
The value of the shipping costs is calculated according to the type of service, product weight, destination and total order value.
Payment Method
The Website’s online store provides the User with the following payment methods: Multibanco, credit card, Apple Pay and Google Pay.
After receiving the order details, the User has 48 hours to make the payment. If payment is not made within this period, the order will be cancelled.
When choosing payment by Multibanco, the User will receive an email with the details needed to make the payment at a Multibanco ATM or via Homebanking.
Delivery
Orders will only be shipped after stock and payment confirmation.
Orders will be delivered to the address indicated by the User and in accordance with CTT delivery schedules.
Teresinha Carteiras undertakes to deliver the ordered items as quickly as possible, without prejudice to the type of delivery service contracted by the User.
All orders dispatched by Teresinha Carteiras must be examined by the User upon receipt. If any irregularity or damage to the packaging is detected, the User must return it to the carrier, justify the reason for the return on the delivery note and immediately inform Teresinha Carteiras.
Delivery to a Store
If the User wishes to collect the product ordered on the Website’s online store from one of Teresinha Carteiras’ physical stores, delivery is free of charge.
The User has 7 days, after contact from the store, to collect the order. If the order is not collected within the defined period, it will be returned to the central warehouse.
Cancellations, Returns and Complaints
The User may cancel the order, provided that it has not yet been processed by Teresinha Carteiras. Order cancellation may be formalised by email sent to geral@teresinhacarteiras.pt. The User must mention the order number.
The User may, within fifteen days after receiving the product, proceed with its exchange or return.
For the purposes of exchange, return or complaint, the request must be formalised via geral@teresinhacarteiras.pt. In the complaint, the User must expressly indicate the reasons for their complaint, always mentioning the order number.
The Website support team will coordinate with the User how to proceed with the return of the goods, if justified, in which cases Teresinha Carteiras will assume the return costs and the costs of a new delivery.
In situations where the reasons for the return are not the responsibility of Teresinha Carteiras, the return will be accepted after checking the good condition of the returned items and their packaging, and the amount paid by the User will be refunded, deducted from the transport costs of the delivery and the transport costs of the return, according to the amounts defined in point 4 of this document.
Consequently, Teresinha Carteiras reserves the right not to accept returns of products without prior notice, as mentioned above, and which do not comply with the same conformity conditions as on the date of delivery to the User, namely products that have suffered any type of use, transformation, damage and/or lack of original packaging/accessories/complements, and labels in their original place, without having been removed.